Joint and Tissue Relief Formula for both Adults and Athletes

Frequently Asked Questions

Please Click On The Question or Statement Below For Your Answers


• Directions For Taking VelatolEX
 

Every customer's result may vary. As a dietary supplement, take 2 capsules with your morning meal, and then 1 capsule in the evening with your evening meal. Take with food. Drink 8-8oz glasses of water per day.

• Do you offer any other payment methods?
 

We currently only accept online credit card orders and phone orders for credit card holders. If you feel more confident ordering over the phone please contact us at the number on our contact page and we can take your order personally.

• Are there any side effects from taking VelatolEX?
 

There are numberous studies which state that there are no major side effects. We recommend that you consult your physician first if you have questions.

• How long does it take before I will begin experiencing the benefits?
 

As our clients differ, so do the results. We cannot give exact numbers as it will depend on your weight and body type, problems that you are experiencing. Most experience positive benefits within the first couple of days and full benefits are typically experienced within 30 days.

• What Is VelatolEX?
 

VelatolEX contains a proprietary blend of herbs for joint and tissue health. Devil's Claw, Boswellia Serrata, Glucosamine Sulfate, and Curcumin. VelatolEX is encapsulated to ensure absorption.

• How will I benefit from the formula in VelatolEX and how does it work?
 

VelatolEX provides the joints and connective tissues the nutrients they need, by combating daily damage from wear and tear, by decreasing harmful compounds, and increasing range and quality of motion it attacks the breakdown of tissues to give you your level of activity you enjoy.

• How can I obtain my free bottle of VelatolEX?
 

Please go to http://www.VelatolEX.com and follow the given instuctions for obtaining your free bottle.

• How can I order additional bottles? 3 or 6 month supply?
 

Please feel free to go to our alternate website at http://www.VelatolEX.com and get your 3 or 6 month supply now!

• Are you the only suppliers of the VelatolEX formula?
 

You can be assured that the formulation of Velatol is the highest grade available. We refuse to put our name on anything less than the best. We assure you that you will get what you pay for with VelatolEX. There are no substitutions or manufactures that have this same formulation. Due to the rigerous standards and third party verification testing our product on the market today.

• How Long Does My Product Take To Ship?
 

It's shipped out within 24 hours of placing your order online or via phone. Please allow 3-5 business days for delivery inside the United States, shipping to Canada can vary depending on customs.

• What are the Terms & Conditions for the VelatolEX Extras Program?
 

Terms & Conditions: Start your FREE Trial now to receive a full one-month supply of Velatol EX. You'll have (14 days from placing order), to evaluate this product and see the results for yourself. If you enjoy Velatol EX simply do nothing. Plus, when you accept this FREE Trial, you will be enrolled in our Velatol EX Extras Program and be charged the super low price of $39.00... a 15% savings at the end of your 14-day trial period. You'll receive a fresh 3-month supply of Velatol at the end of your trial bottle (28 days from your order date) for only $79.00 plus free shipping. We will continue to provide this savings to you every 90 days after. Cancel anytime. If, for any reason, you should decide Velatol EX is not for you, simply return the unused portion within 14 days of the placement of your trial order to withdraw from the Velatol EX Extras Program. The unused portion must reach our Receiving Department within 14 days of your order date.

• I received a charge on my credit card from your company, but I did not purchase anything?
 

See Terms and Conditions

For more details on our return policy please visit our website at http://www.VelatolEX.com/purchase.html

• How And When Did I Signup For The VelatolEX Extras Subscription?
 

By requesting a Free bottle of VelatolEX you were enrolled Free into the VelatolEX Extras Program, See Terms & Conditions above.

• Cancel My VelatolEX Extras Program and Subscription?
 

You have 14 days to try VelatolEX. See Terms & Conditions above for details.

• Cancel my VelatolEX Exras Program and get a refund?
 

Once your subscription is placed on hold you will then no longer be charged in the near future and we ask if you would like to refund your product to return the unopened item and when it is received in our facility we will process your refund. Please keep in mind there is you will be refunded 70% of the purchase price minus $6.95.

Please visit Terms & Conditions above.

If you did not read the entire website or had any confusion about the VelatolEX Extras Program or did not cancel your order in time to prevent your current shipment we apologize in advance. We will give you 70% of the purchase price minus the $6.95 when you return your auto shipped order. We do this to remain in fair exchange with our customers because we do understand that sometimes life gets in the way and you forget to cancel your autoship program.

If you haven't already returned your unopened product please package the item securely and include your full name, RMA number, address and email address inside. Send your return product to the address below.

Velatol US Distribution HQ
11701 E 53rd Avenue
Denver, CO 80239

Please keep in mind refunds usually take 1-2 business weeks to show up on your credit card statement once the product has reached our warehouse and it has been refunded.

• I Was Refunded A Different Amount Than My Original Total?
 

The reason why you we're refunded a different amount then the original total is because of our restocking fee for each item, which leaves a 70% refund of the purchase price minus $6.95. For more information on our return policy please visit our website at http://www.velatolex.com/purchase.html

It's important to us that we maintain the highest ethical standards in our business and follow through with our orders and will always abide by and follow our company policies that are found on our website which we encourage you to read.

If you did not read the entire website or had any confusion about the Program or did not cancel your order in time to prevent your current shipment we appologize in advance. We will ship you the free bottle and we will give you 70% of the purchase price plus minus the cost of postage when you return your auto shipped order. We do this to remain in fair exchange with our customers because we do understand that sometimes life gets in the way and you forget to cancel your autoship program.

We will ask that in the future if you purchase anthing read the purchase agreement so you understand how it all works. For more details on our return policy please visit our website at http://www.VelatolEX.com/purchase.html

• If I have any type of health problems or take other medicine right now is VelatolEX safe for me to take?
 

Please contact your local physician before taking VelatolEX.

• Where is my order of VelatolEX?
 

Once you place your order, you should receive the package via UPS or USPS Please allow 5-6 business days for delivery. If you have waited the sufficient time, but still have not received the package please contact us at customerservice@velatol.com

• Still can't find your answer?
 

Contact us at customerservice@velatol.com or speak with one of our representatives

VelatolEX Distribution Headquarters
11701 E 53rd Avenue
Denver, CO 80239
customerservice@velatol.com
Toll Free 866-916-9998
M-F 8:30am to 5:00pm MST